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Otherwise, the supported Mac will not realize that there is a mic connected.
Apparently, with some of the supported Macs, it does not detect the presence of a TRRS plug, but also the impedance of the stereo headset plugged connected.
or with stereo unbalanced audio plus a mono microphone conductor.
The TRRS connector is extremely popular with smartphones and tablets, and to some degree with computers, including Chromebooks and Macs.
The golden rule to keep in mind is as follows: how would you like to be treated if you were on the other end of the line?
When it comes to what listeners hear during the hold period, you needn't be limited by your phone system or carrier's options.
The newer CTIA/AHJ wiring standard reverses the last two mentioned, so it calls for Tip to be used for left audio, Ring 1 to be used for right audio, ring 2 to be used for ground, and the sleeve to be used for microphone.
According to IK Multimedia: As of today, all popular Android devices branded Samsung, LG, Motorola, Google Nexus, HTC, Huawei, Sony, Lenovo, Xiaomi and more, use this standard.
Most Mac computers from 2008-2013 are compatible with the exception of the Mac Pro line.
When a caller is on hold, 60 seconds seems like an eternity, so see if you can program the phone system to play music (calming classical or jaunty jazz is best) to break this perception of an interminable wait.
Aside from that, however, putting someone on hold in a professional way depends on your behavior.
A TRS or Tip Ring Sleeve plug has three conductors and can exist at least as 1/4″ and 3.5mm, and can be used with mono balanced connections (especially when there isn’t sufficient space for the preferred XLR 3-pin), although much it’s used more commonly for stereo unbalanced, at microphone level, line level or speaker level.